Hostinger brings support with business growth into one AI conversation, with a human behind it

After resolving 91% of astir 1.5 cardinal support conversations a period connected its own, Hostinger’s AI adjunct Kodee has been fixed a bigger job. Released coming arsenic Hostinger Agent, it combines support pinch specialized agents that create, plan, analyze, and automate work. When the supplier is unsure, it asks a quality specialist, learning and improving successful the process. The motorboat further unifies Hostinger’s integer business acquisition for much than 5 cardinal clients nether 1 agentic platform.

A mini business coming deals pinch AI successful fragments: a support bot astatine each vendor, positive its ain penning copilot, SEO tool, analytics agent, each pinch its ain setup and nary knowledge of the others. Research patient Gartner predicts that by 2028, 60% of brands will usage agentic AI crossed marketing, sales, and support. Zendesk’s 2026 CX Trends study recovered that 81% of consumers want their conversations pinch companies to transportation connected wherever they near off, without starting over. What that requires is context: an AI that already knows what the customer runs, owns, and is trying to do.

Hostinger Agent starts pinch overmuch of that discourse already successful place. Its specialized agents for marketing, SEO, contented and visuals, analysis, and recurring tasks tin tie connected the customer’s website aliases store, domain, business email, newsletters, erstwhile conversations, and ongoing work, truthful they tin move consecutive to action.

In practice, a customer tin get pinch a surgery DNS grounds and time off pinch the motorboat run written and the play study scheduled. Another tin travel asking really to get much postulation and time off pinch an email run created and sent done Hostinger Reach, the company’s email trading product.

“The AI manufacture has spent the past 2 years giving group much assistants, copilots, and agents to take from. We want customers to extremity choosing betwixt them,” said Emilis Strimaitis, Head of Product Innovation astatine Hostinger. “When the AI already knows what the customer is building and what they are trying to achieve, fixing the contiguous problem is only portion of the job. The existent worth is helping them turn online.”

Hostinger Agent is besides disposable straight wrong AI Builder, Hostinger’s agentic situation for creating websites, stores, apps, and different online projects. That intends customers tin build and consult the supplier astatine the aforesaid time: alteration the site, inquire really to amended its SEO, scheme the launch, analyse what is working, aliases get thief erstwhile thing breaks without switching betwixt tools. AI Builder already brings creation, backend infrastructure, ecommerce, and trading into 1 environment; Hostinger Agent adds an ongoing business speech connected apical of it.

Around 1 successful 10 conversations goes beyond what the AI tin confidently resoluteness alone. Instead of transferring the customer aliases risking a anemic answer, a Customer Success master tin measurement successful erstwhile needed to adhd discourse and validate the response, while the aforesaid speech continues.

Hostinger calls these specialists AI CX Engineers. Their domiciled is shifting from taking complete difficult conversations to helping the AI lick them, truthful the adjacent 1000 group pinch the aforesaid problem get the correct reply immediately. Customers who for illustration to speak straight pinch a personification tin still inquire for a master astatine immoderate time, connected immoderate scheme and successful each market.

The exemplary is already showing results. Since the alteration astatine the extremity of June, specialist-guided AI solution roseate from 41% to 72%, while unrecorded chat request fell from 10% to 4.5%. Customers besides scope a solution overmuch faster, successful a median of astir 3 minutes pinch specialist-guided AI, compared pinch much than 50 minutes for unrecorded chats.

Hostinger Agent began rolling retired from mid-August 2026, replacing Kodee crossed customer touchpoints. Support and relationship guidance stay disposable astatine nary further cost, while specialized agentic activity is disposable done a gradual subscription astatine hostinger.com/hostinger-agent.

Hostinger has spent the past twelvemonth rebuilding its merchandise statement astir AI. In August, Website Builder and Horizons became AI Builder, a azygous instrumentality for creating and launching online projects. Hostinger Ecommerce, which lets customers waste done their website, societal channels, and shareable links, launched successful July, and Reach, the AI email trading platform, arrived past year.