Steam hardware shipper breach leaks customer data, including names and addresses

Aug 10, 2026 07:48 PM - 1 hour ago 2

Emma Roth

is a news writer who covers the streaming wars, user tech, crypto, societal media, and overmuch more. Previously, she was a writer and editor astatine MUO.

Valve says a information breach whitethorn person exposed the individual accusation of customers who ordered its Steam hardware successful Europe. In an email sent to users, Valve says its European shipping partner, CEVA Logistics, suffered a information breach that whitethorn person included customer names, addresses, telephone numbers, and email addresses.

The breach astatine CEVA occurred betwixt July 29th and August 1st, weeks aft Valve began taking reservations for its caller Steam Machine and Steam Controller. Valve adds that European customer information “was apt compromised” arsenic portion of the breach, arsenic CEVA stores “delivery-related information” for up to 90 days aft orders.

As a consequence of the breach, Valve says to “expect clone messages” complete email, text, aliases connected the telephone that declare to travel from Steam, Valve, aliases a transportation company. “They whitethorn quote your reside backmost to you to beryllium they’re genuine. They whitethorn inquire you to corroborate a delivery, salary a mini customs aliases redelivery fee, aliases motion successful location to “verify” your order,” Valve says. “Treat each of them arsenic fake.”

The announcement says further information linked to users’ Steam accounts aliases purchases wasn’t impacted, adding that CEVA “does not person entree to your costs information, passwords, Steam Guard codes aliases different information.” Valve notes that it only deals pinch relationship issues from help.steampowered.com, and won’t interaction users complete email, Steam chat, aliases Discord.

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