Sharing knowledge, opening doors: Hostinger colleagues inspire future tech talent in Uganda

A occupation in tech can obtain many distinct paths. But understanding what those paths appearance like, which skills matter, and how to get started isn’t continually uncomplicated without admission to group operating in the industry.

That’s among the reasons Hostinger continues its collaboration alongside Groundbreaker Talents, an undertaking assisting young women in Uganda create their skills and prosecute careers in technology.

This November, two Hostinger colleagues, Hannah Mendes and Miglė Padelytė, guide online sessions for Groundbreaker Talents participants. They shared their expert experiences, applicable examples from their regular work, and insights into how synthetic intellect is transforming distinct roles in tech.

Supporting the next generation of women in tech

Groundbreaker Talents is a grant program that helps young women in Uganda acquire the specialized skills, expert knowledge, and confidence to build careers in the IT industry.

Hostinger has supported the undertaking since its first days, contributing through mentorship, cognition sharing, and instructional sessions led by employees.

While specialized learning provides an essential foundation, learning immediately from professionals operating in the industry offers another precious perspective. It helps participants comprehend how distinct roles function, what challenges professionals face, and which skills can assistance them succeed.

This year, Hannah and Miglė brought two distinct perspectives on operating in tech, alongside one average theme: AI is changing how we work, but individual skills and judgement remain essential.

Hannah Mendes: Great client cognition requires additional than AI

Hannah Mendes, Customer Success Team Leader at Hostinger, led a meeting on creating awesome client experiences alongside synthetic intelligence. Drawing on her seven years at Hostinger, Hannah explained how Customer Success has evolved and why providing outstanding assistance method much additional than answering questions quickly.

Today, AI plays a important function in Hostinger’s client assistance operations. Hannah shared that the company’s AI delegate handles complete 90% of client assistance conversations without individual intervention, compared to about 50% at the commencement of 2025.

However, she emphasized that automation solitary doesn’t justify a affirmative client experience. “Quick answers don’t resolve the problem,” Hannah explained, highlighting that the genuine goal is to assistance customers discover meaningful solutions fairly than merely react faster.

Hannah discussed how AI and individual specialists activity together, why empathy and understanding client needs remain important, and how teams can measure whether automation really delivers value. Her key communication was that innovation should create client experiences better, not merely additional automated.

“AI is changing the way we work, but it’s additionally creating opportunities to create new skills and rethink what we can achieve. I anticipation sharing my cognition helps the participants see that a occupation in tech isn’t fair concerning specialized knowledge. It’s additionally concerning understanding people, solving problems, and being consenting to study and modify alongside the way.”

Miglė Padelytė: Taking ownership in an AI-powered world

Miglė Padelytė, Product Manager at Hostinger, approached the topic from a distinct perspective, focusing on occupation development, ownership, and the changing function of Product Management.

Miglė currently leads Hostinger Reach, email promotion tool for Hostinger clients. During her session, she shared her own occupation journey, from starting as a Quality Assurance expert to becoming a Business Analyst and eventually a Product Manager liable for construction a new product.

Her cognition demonstrated how curiosity, initiative, and a willingness to obtain on broader responsibilities can open new occupation opportunities.

Miglė explained that AI has considerably changed her regular work. Tasks that earlier required multiple steps and specialists, specified as analyzing client feedback, creating prototypes, or implementing merchandise improvements, can now be completed much faster alongside AI assistance. Using the AI she now can analyze a client problem, scheme a solution, execute changes, and measure the results all by herself and tremendously faster than before.

But during AI makes it imaginable to execute additional tasks independently, Miglė emphasized that accountability remains a individual responsibility: “AI expands the activity I can do, but it does not substitute my accountability.”

Her direction to those starting their careers was to appearance beyond their contiguous tasks, comprehend the bigger picture, and continuously ask how they could contribute more.

As AI changes traditional job boundaries, skills specified as crucial thinking, curiosity, problem-solving, and ownership are becoming increasingly valuable.

“My occupation has taught me that growth frequently starts alongside curiosity and the willingness to obtain on item beyond your contiguous responsibilities. You don’t need to have all the answers or cognize how to do everything from the beginning. What matters is being proactive, asking questions, and looking for ways to contribute more. by delegating tasks to AI during retaining general accountability. That’s the mindset I anticipation the participants volition obtain distant from my session.”

Why sharing cognition matters

For young group considering careers in technology, hearing immediately from professionals can assistance create unfamiliar roles and occupation paths additional tangible.

Hannah and Miglė’s sessions offered participants an chance to examine two distinct areas of the industry, comprehend how AI is reshaping mundane work, and study which skills can assistance their expert growth.

Their stories additionally highlighted that prosperous careers in tech don’t necessarily prosecute a direct line. Learning, experimenting, taking initiative, and adapting to alter can create opportunities alongside the way.

At Hostinger, we accept that sharing cognition and cognition is one way to assistance create the innovation industry additional accessible.

Through our continued collaboration alongside Groundbreaker Talents, we aim to assistance aspiring professionals as they create their skills, detect new occupation possibilities, and obtain their next steps in tech.

And sometimes, seeing person else’s occupation way is what helps you ideate your own.