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TL;DR
- Samsung has halted a SmartThings update to astute fridges in Korea following several owners reported that their fridges stopped working.
- Samsung confirmed the matter and stated it was taking “emergency measures.”
- This latest matter formerly again highlights the risks connected alongside using connected appliances.
There are plentifulness of smart home appliances on the market, featuring net connectivity, cross-device integration, and a presenter of another features. However, there’s no deficit of fear stories concerning these connected appliances failing. Now, we can add another Samsung astute refrigerator matter to the list.
Samsung has stopped rolling out a SmartThings update to its astute refrigerators in Korea following several owners reported important issues, ZDNET Korea reports. More specifically, many users on Samsung’s Korea Community forum study that their fridges entirely stopped working, resulting in spoiled food. Other issues contain the automatic door-opening function not operating and the fridge’s inner lights not turning on.
A Samsung delegate confirmed the matter on the company’s forum:
Yesterday (9/22), an error occurred during the evaluation procedure for a Samsung refrigerator application update.
Abnormal symptoms have been observed in the refrigerator power and display of several customers.
We are currently taking emergency measures as a top precedence through Samsung Electronics Service Centers.
The fact that this matter apparently occurred during Samsung was evaluation a application update for the fridges is extremely concerning. It raises the inquiry of how a work-in-progress application update established its way onto users’ fridges in the archetypal place. ZDNet Korea suggests that the update was pushed out to users because of a “system error.” A Samsung delegate additionally told the outlet that it had stopped distributing the update.
Samsung has advised affected customers to communication its assistance center. We’ve additionally seen person reports that business technicians have been replacing the motherboard inner these faulty fridges. However, many customers have additionally urged Samsung to compensate them for the spoiled food. This matter couldn’t have arrive at a worse period for Korean users, as the nation celebrates the Chuseok holiday on Friday.
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