Too often, businesses power their customers through confusing, time-consuming hurdles to cancel unwanted subscriptions. This first-in-the-nation municipal regulation protects consumers from specified subscription traps.
The Department of Consumer and Worker Protection (DCWP) volition enforce this rule, which has been finalized and volition obtain consequence on October 1, 2026. Businesses that breach the regulation would be liable for civic penalties, starting at $525, and may be liable for refunding the consumer.
The “Click to Cancel” regulation means:
- Companies must plainly explain subscription conditions to you
- Companies must plainly disclose consumers’ entitlements whenever purchasing or cancelling subscriptions
- Companies must provision you alongside a straightforward cancellation procedure in the identical method as sign up.
- Companies cannot ask that you pay to container them things they gave you for free.
