Fastmail offers EU data region

US aliases EU? Your choice

Many of you person been telling america that wherever your email is stored matters to you. There are various reasons for this, for illustration section law, keeping your information adjacent to home, aliases compliance.

You tin now make the European Union the superior location for your Fastmail data, connected our ain unafraid servers successful Amsterdam. Previously, each accounts were stored wholly successful the US. Now you person much choice.

Built by us, not rented from personification else

We’ve installed our ain servers, co-located successful a unafraid installation successful Amsterdam, group up by our ain engineers. This caller location is built to the aforesaid precocious standards arsenic our existing infrastructure successful Philadelphia and St Louis, pinch our ain hardware and our ain package — specified correct down to the nonstop exemplary of disks successful each machine.

In each our locations, information is stored encrypted astatine remainder wrong locked racks, and managed by our in-house team. We don’t rent computing aliases guidance services from a large unreality supplier and walk connected their assurances. That’s really we’ve approached privacy, reliability, and capacity for much than 25 years.

For galore years, we person kept astatine slightest 2 copies of everybody’s email connected abstracted servers successful their superior location, and astatine slightest 1 much successful a geographically abstracted location to guarantee information safety.

Here’s the item astir wherever your information will travel based connected your location choice.

If your relationship is successful the EU region:

• Your superior transcript of information will unrecorded successful the EU. The main, unrecorded transcript of your message and files will beryllium connected our ain servers successful Amsterdam.
• Incoming message will spell to EU servers by preference if you are utilizing your ain domain and Fastmail’s nameservers, aliases an reside astatine 1 of Fastmail’s EU-region domains.
• Our desktop, web, and mobile apps will link to EU servers.  Day to day, our apps will talk straight to our Amsterdam infrastructure. If those servers are ever unavailable, connections autumn backmost to 1 of our US locations truthful you tin still scope your mail.
• Resilient replicas of your information will unrecorded successful the US (for now). As we only person 1 location successful Europe truthful far, the geographically abstracted transcript will stay connected servers successful 1 of our US locations.

If your relationship is successful the US region:

• Most of your information lives successful the US. Both the superior and replica locations of your message and files will beryllium connected our ain servers successful Philadelphia aliases St Louis.
• Incoming message goes to US servers by preference if you are utilizing your ain domain and Fastmail’s nameservers, aliases an reside astatine 1 of Fastmail’s US-region domains.
• Our desktop, web, and mobile apps will link to US servers.  Day to day, our apps will talk straight to whichever US location contains your superior information copy. If those servers are ever unavailable, connections autumn backmost to our different US location truthful you tin still scope your mail.

What applies to everyone:

• We favour availability, truthful if your location location is down, you will temporarily link to different of our locations truthful you tin proceed to entree your data.
• If you are utilizing 1 of Fastmail’s generic non-regional domains past your message whitethorn spell successful aliases retired via either location.
• Emergency backups for everybody are stored successful our Philadelphia location. As good arsenic the unrecorded replicas of your data, we besides support a abstracted group of encrypted backups taken each fewer hours for each account. These are successful Philadelphia for each users astatine the moment.
• Some information is replicated to each sites, truthful parts of everyone’s information are successful some Europe and America. This includes email addresses and different user/customer metadata, retention for websites and the standalone Files feature, and the specifications of immoderate 3rd statement services you person linked.
• Logs are successful the US. All strategy logs are consolidated into a azygous spot for monitoring strategy wellness and to assistance pinch customer support.
• Third statement services are shared. The third parties we usage for debugging, billing, and support are linked to your relationship successful the aforesaid measurement sloppy of your region.
• Your email customer config (IMAP/POP3) does not person to change. The generic hostnames will proxy internally to your progressive server. We’re moving connected making those terminate astatine the closest web location. However, we besides connection location server names for each protocol to springiness you much power complete wherever you connect.
• We’re an Australian company, taxable to Australian rule including legal-cooperation treaties betwixt Australia and different countries. Wherever your information is stored, we will respond the aforesaid measurement to lawful requests from applicable authorities (see our transparency report).

If what you request is simply a guarantee that your information remains only successful the EU, we don’t person that, and we’d alternatively show you straight than fto you presume otherwise.

We made a prediction, but you tin alteration it

We pre-selected each the users pinch billing addresses successful aliases adjacent Europe for the EU region. If you are 1 of these, an encrypted transcript of your information was transferred to Europe successful beforehand of this announcement, and will soon go your superior copy. You tin alteration region to the US and your information will migrate back.

Conversely, if we didn’t place you for our first group, you tin put yourself successful the queue to beryllium migrated. Moves this measurement will beryllium a small slower because there’s nary transcript of the information already successful the region, truthful we person to sync each email crossed the ocean! For those moving back, there’s already a transcript successful the US, truthful only a mini magnitude of information needs to beryllium synchronised to afloat reconcile your mailbox.

This blog station is each astir giving you the facts and the devices to make the trade-off that’s correct for you. Most providers determine for you and show you arsenic small arsenic they tin get distant with. We’d alternatively show our activity — what’s replicated, what isn’t, who tin compel what — and fto you take pinch your eyes open.

How it works

When you motion up, you take your region, and the superior transcript of your information is placed connected our unafraid servers successful that region, pinch a transcript besides replicated to a geographically abstracted location. Regardless of your choice, each copies of your information are encrypted astatine rest. Choosing a region changes wherever your superior transcript lives, not really good it’s protected.

If you were pinch america erstwhile we selected the users to transfer, we’ve pre-set your region based connected your billing address. If you signed up much recently, you’ll person been allocated to the US. Either way, if you’d for illustration a different region, you tin move it successful your settings.

Switching region

Go to Settings → Users & Sharing → Team Settings, past look below GDPR for the Data residency section. Pick your location and we’ll move your superior transcript for you. You’ll spot it spell from queued, to transferring, to done, and your relationship keeps moving the full time. You tin alteration your mind and move back, though we whitethorn spot reasonable limits connected really often you tin alteration region!

Your data, your call

We’re really excited to person different location, and to beryllium capable to connection this action to you. Setting this up was a important investment. We considered a surcharge for choosing the EU, but we don’t judge that’s right. We proudly complaint a adjacent complaint for an exceptional service, and this prime should beryllium yours. Select the region that is correct for you.