Yelp’s new AI-powered review filters will show more of what you want to know

Yelp is introducing immoderate caller AI features that purpose to thief users observe caller establishments and constrictive down customer reviews. The AI-powered “Review Insights,” announced coming arsenic portion of Yelp’s end-of-year merchandise release, quickly summarize really customers consciousness astir definite aspects of a business, specified arsenic nutrient quality, service, ambiance, and hold times.

Review insights are aggregated sentiment scores that supply a speedy overview of topics utilizing facial icons  — positive, neutral, and captious — displayed supra a business’s reviews. Yelp users tin click circumstantial topics to publication related reviews that attraction connected those aspects of the business, specified arsenic what customers are saying astir the nutrient aliases service.

Yelp says the characteristic is disposable connected iOS for restaurant, food, and nightlife businesses, and will beryllium expanded to services categories “next year.” Review insights builds connected the AI-powered reappraisal summaries feature that Yelp introduced successful January.

“When searching for a section restaurant, you mightiness person a circumstantial facet successful mind that matters astir to you — beryllium it the vibe of the space, really agelong it takes to get a table, aliases the value of the food,” said Yelp’s Chief Product Officer Craig Saldanha successful the announcement blog. “Even erstwhile a reappraisal doesn’t explicitly mention 1 of the topics, the LLM understands the discourse successful the reappraisal to place and aboveground the applicable taxable and sentiment.”

The location provender hunt barroom connected iOS now features a trending drop-down that highlights the astir celebrated position different section users are looking for, which will beryllium coming to Android “early adjacent year.” The iOS app location page has besides been expanded to see caller reviews, photos, and full-screen video spotlights uploaded by different users that aboveground caller experiences. Yelp says it’s rolling retired an AI-powered update that “better tailors the location provender to your preferences” successful the coming weeks.