Joy Kim, proprietor of Seattle’s Kyoto Teriyaki, says she followed each measurement Uber Eats asked of her. The institution says it was a information issue.
By Jonathan Small | edited by Dan Bova | Aug 12, 2026
Forty 1000 dollars is simply a batch to hold connected erstwhile you’re running a mini restaurant. But that’s precisely what happened to Joy Kim, who spent 8 months chasing down money Uber Eats owed her.
Kim, who owns Kyoto Teriyaki connected Seattle’s Capitol Hill, had been waiting since November 2025 for the institution to salary retired astir 1,500 orders, according to Fox 13 Seattle. She called support, sent emails, updated her slope information. Nothing worked.
It wasn’t until Fox 13 Seattle began inquiring astir the missing costs that Uber Eats moved. Uber Eats said the hold came down to identity verification required to protect the merchant account, and that representatives made aggregate attempts to scope Kim without success. The institution said it completed video verification pinch her successful precocious July and began processing the costs soon after.
Despite the ordeal, Kim plans to support utilizing the platform. Local customers bid done Uber Eats each day, she said, and cutting it disconnected would mean losing a gross watercourse she can’t spend to lose.
Forty 1000 dollars is simply a batch to hold connected erstwhile you’re running a mini restaurant. But that’s precisely what happened to Joy Kim, who spent 8 months chasing down money Uber Eats owed her.
Kim, who owns Kyoto Teriyaki connected Seattle’s Capitol Hill, had been waiting since November 2025 for the institution to salary retired astir 1,500 orders, according to Fox 13 Seattle. She called support, sent emails, updated her slope information. Nothing worked.
It wasn’t until Fox 13 Seattle began inquiring astir the missing costs that Uber Eats moved. Uber Eats said the hold came down to identity verification required to protect the merchant account, and that representatives made aggregate attempts to scope Kim without success. The institution said it completed video verification pinch her successful precocious July and began processing the costs soon after.
Despite the ordeal, Kim plans to support utilizing the platform. Local customers bid done Uber Eats each day, she said, and cutting it disconnected would mean losing a gross watercourse she can’t spend to lose.
Jonathan Small is simply a bestselling author, journalist, producer, and podcast host. For 25 years, he... Read more
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