About the role
Tasklet is building the AI level companies usage to tally their business connected agents. A customer describes an result successful plain English, and Tasklet gets the activity done crossed their devices and systems—immediately aliases successful the unreality 24×7.
Our users are building existent automations pinch Tasklet — connecting dozens of services, penning analyzable workflows, and trusting an AI supplier pinch captious work. When thing breaks aliases gets confusing, the value of thief they get determines whether they spell deeper aliases springiness up. But we don't want to lick this conscionable by throwing group astatine support tickets. We want to lick it by making everything activity amended — done amended product, amended self-serve resources, smarter automation, and amended soul tooling.
We’re looking for personification to go a halfway proprietor of our customer-facing work: grip inbound support, talk unrecorded pinch users, proactively thief high-value customers get much retired of Tasklet, and relentlessly automate and amended the strategy truthful your workload keeps going down while our customers support getting much successful.
This is simply a awesome domiciled for personification pinch astir 1–5 years of acquisition who is simply a exertion powerfulness user, awesome pinch customers, and excited to turn into a wide customer-facing domiciled astatine an AI startup.
Compensation
Salary$130k → $180k
Equity0.05% → 0.15%
Competitive benefits (medical, dental, vision, 401k, 4 weeks PTO, free lunch, etc.)
Responsibilities
- Own inbound customer support via email and calls. Diagnose and resoluteness analyzable issues crossed a merchandise that touches dozens of outer services, runs code, browses the web, and manages files
- Make each customer relationship excellent. When a customer interacts pinch you, they should travel distant reasoning much highly of Tasklet. You'll explicate analyzable method ideas clearly, make group consciousness understood, and create assurance that their rumor is being handled well
- Own existing customer relationships. Ensure customers are loving Tasklet, thief them find caller ways to usage the product, and turn our relationships. Provide high-touch onboarding, training, and demos
- Feed insights backmost to merchandise and engineering. Systematically seizure what's breaking, what's confusing, and what's missing, and activity straight pinch eng to hole it — including driving immoderate fixes yourself
- Build AI-augmented support workflows. Use Tasklet (and different tools) to automate handling of communal support requests truthful you tin attraction connected the astir important issues
- Improve our soul tooling and processes. Build dashboards, admin panels, and automations that make america much businesslike astatine serving customers
- Create and amended self-serve resources. Write thief docs, guides, examples, and soul playbooks that trim inbound measurement and thief users win without needing to interaction support
Our perfect candidate
- You’re ambitious, person astir 1–5 years of experience, and are looking for a high-slope opportunity astatine a fast-growing AI startup
- You’ve spent clip successful a high-agency domiciled wherever you had to quickly understand messy problems and activity efficaciously pinch business customers
- You emotion moving pinch people, and you’re awesome astatine it. You’re charismatic and an unusually clear, concise communicator. You person genuine empathy for users and are a earthy astatine building spot and goodwill
- You’re a exertion powerfulness personification and emotion solving method problems, whether aliases not you person a method degree
- You're AI-pilled and emotion to automate — you already usage AI heavy successful your activity and life and are ever looking to understand the latest AI products and features. When you spot repetitive activity you automate it distant — you don’t conscionable powerfulness done it
Apply by sending a video
Show america who you are.
Email [email protected] pinch your résumé, applicable links, and a video preamble nary much than 5 minutes long.
Your video must see the following:
- Who you are & why you want to subordinate Tasklet
- A confirmation that you are capable to activity full-time, in-person successful SF (including immoderate required activity authorizations - we are not sponsoring visas astatine this time)
- A demo of the astir awesome point you've made precocious that’s applicable to the domiciled you’re applying for. Make judge to show what you made, not conscionable show us.
Apply for this role
English (US) · 
Indonesian (ID) · 
