In a property release connected Tuesday, Southwest Airlines revealed that it has ended its celebrated "two bags alert free" argumentation for non-rewards members passengers.
Rapid Rewards A-List Preferred and customers walking connected Business Select fares will still get 2 free checked bags, while A-List members will get 1 free checked bag. Rapid Rewards in installments paper members will person 1 container credited. Passengers who don't suffice for immoderate of the options will now beryllium charged for their bags.
Despite the large announcement, Southwest did not disclose really overmuch checking a container would be. Airline standards usually commencement astatine astir $35, CNBC notes. At Southwest, much than 2 bags would person antecedently led to a $150 fee for further luggage.
Related: 'My Back Already Hurts': Critics Think Southwest Airlines' Newly Redesigned Seats Are Too 'Thin'
"We person tremendous opportunity to meet existent and early Customer needs, pull caller Customer segments we don't compete for today, and return to the levels of profitability that some we and our Shareholders expect," said Bob Jordan Southwest Airlines CEO. "We will do each this while remaining focused connected what's made america strong—our People and the authentic, friendly, and award-winning Customer Service only they tin provide."
Robert Jordan, Southwest CEO. Courtesy company.
Last month, Southwest announced layoffs for the first clip successful its 53-year history. The institution is eliminating 15% of firm positions, including elder activity roles, to trim costs by $210 cardinal successful 2025.
In July, Southwest changed its longstanding boarding argumentation and began assigning seats for the first time. The "two bags alert free" had been a staple of Southwest for decades.
Southwest says the "strategic moves" are "aimed to deepen and reward loyalty betwixt Southwest and its astir engaged customer."
Other changes see adding a non-refundable basal system fare. The caller policies spell into effect connected May 28.
Related: Southwest CEO: Holiday Disaster Won't Happen Again
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