Salesforce Is Laying Off Over 1,000 Employees. Here's What We Know.

Feb 04, 2025 11:59 PM - 5 days ago 6562

A fewer months aft Salesforce CEO Marc Benioff announced plans to hire 2,000 caller salespeople to waste Agentforce, its latest AI product, Salesforce is cutting jobs.

According to a Bloomberg report, Salesforce is laying disconnected much than 1,000 group successful unspecified divisions, though affected labor tin use for different roles successful the company.

Salesforce CEO Marc Benioff. Photographer: Stefan Wermuth/Bloomberg via Getty Images

Salesforce's January 31, 2024, annual report said it has 72,682 world employees. The institution laid disconnected astir 10% of its staff, aliases 7,000 labor successful January 2023, 700 workers successful January 2024, and another 300 successful July.

Despite announcing the caller layoffs, Salesforce appears to beryllium hiring for caller roles—or astatine slightest connected screen. The company's careers site astatine the clip of penning brings america 848 "account executive" keyword-matched roles successful locations astir the world.

What is Agentforce?

Agentforce tin complete multi-step tasks for illustration answering customer questions and scheduling meetings without quality supervision for $2 an interaction. In an interview pinch CNBC successful December, Benioff said that Salesforce has sold Agentforce to 1,000 paying customers. Disney, Saks, Wiley, and OpenTable are all utilizing the technology.

Benioff besides said that Salesforce uses Agentforce—and highlighted its imaginable to switch quality work. The institution answers astir 36,000 customer questions per week, and 10,000 of those questions are usually answered by humans. The AI allows Salesforce to little the number of questions humans reply to 5,000.

Related: Salesforce CEO Says the Company's New AI Agents Could Replace Human Jobs

The operation intends that Salesforce tin trim quality unit successful favour of AI.

"We tin person little quality support agents, much integer support agents," Benioff told CNBC.

Salesforce will study its adjacent quarterly net connected February 26.

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