Intel’s crashing 13th and 14th Gen Raptor Lake CPUs: all the news and updates

Mar 18, 2025 11:17 AM - 11 months ago 423115

Many months ago, gamers began experiencing unusual crashes pinch their 13th and 14th Gen Intel Core i9 CPUs — but that was conscionable the extremity of the iceberg.

Intel has now extended its warranty by 2 afloat years connected 24 different 13th Gen and 14th Gen desktop chips, including Core i5, Core i7, and Core i9 models, aft discovering that galore CPUs based connected its Raptor Lake architecture are susceptible to imperishable damage. They were being fed excessively overmuch voltage, and immoderate person irreversibly degraded. Intel has not yet said if laptop chips are failing the aforesaid way.

As of August 2024, location is presently nary hole for an Intel CPU that’s crashing for illustration this — you request to speech it, and that’s what the extended two-year warranty is for. But you tin use motherboard BIOS updates that whitethorn forestall harm to statesman with, and Intel is explicitly addressing the excessive voltage rumor successful August updates for its partners’ motherboards.

There are many unfastened questions, for illustration really galore customers are affected, why Intel isn’t recalling these chips, why it didn’t claw backmost existing inventory up of its August patch, really it will proactively pass customers, really lenient it mightiness beryllium erstwhile dealing pinch customers who want an exchange, and which different issues mightiness beryllium contributing to these chips’ instability. (Intel has suggested the voltage is simply a superior cause, but not the only one.)

The Verge is keeping way of the answers, and different news, successful updates to the StoryStream you’ll find below. We’re besides keeping way of which PC makers will grant Intel’s extended warranty in this story.

Intel says its Raptor Lake crashing spot nightmare is over
Photo by Tom Warren / The Verge
Intel whitethorn person 1 little interest connected its very afloat plate: it believes it has now afloat addressed its desktop CPU instability woes pinch 13th and 14th Gen “Raptor Lake” chips.
While the institution says there’s still nary fix for processors that are already damaged, it confirms to maine that the “Vmin Shift Instability” is the root origin of the different instability and crashes that these desktop CPUs person been demonstrating for galore months.
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Intel is releasing different microcode update to protect crashing Raptor Lake CPUs
Photo by Tom Warren / The Verge
Intel definitively claims its laptop chips aren’t crashing because of that voltage thing
Image: Intel
It’s been a burning mobility for months — are Intel’s laptop chips susceptible to the aforesaid imperishable harm that tin perchance lay 24 different flagship desktop chips low?
Today, Intel has yet confirmed: its 13th and 14th Gen laptop chips do not look to person an instability issue. And the institution claims they are decidedly not affected by the too-high voltage issue, which it’s now calling “Vmin Shift Instability.”
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Acer will grant Intel’s warranty hold connected crashing chips — meaning everyone’s yet connected the aforesaid page.
Acer to The Verge, today:
We are offering a two-year extended warranty for affected 13th and 14th Gen Intel Core desktop processors causing instability issues. While we are moving intimately pinch Intel to reside the business done microcode updates, customers experiencing specified issues should interaction their nearest Acer work center.
I deliberation that’s just astir everyone. Now we spot if everyone makes exchanges difficult... aliases easy.
Lenovo will now grant Intel’s two-year hold connected crashing desktop CPUs.
For affected processors, we will grant Intel’s 2-year processor warranty hold and urge customers impacted by immoderate CPU instability issues to interaction Lenovo work for support.
Fuller connection successful our large story:
Dell and Alienware are honoring Intel’s extended warranty now too. Five twelvemonth warranty connected unstable Raptor Lake CPUs.
Intel precocious informed america that the impacted 13th and 14th procreation processors facing instability issues will person an extended warranty. Dell will support Intel’s extended warranty position for a full of five-years connected these processors.
Pretty overmuch each marque is connected committee now, prevention Lenovo and Acer:
MSI has now agreed to widen its Intel desktop warranty by 2 years.
The company’s reply was brief:
MSI will screen 2 twelvemonth extended warranty connected each MSI Desktop.
We asked each its competitors the aforesaid mobility astir Intel’s crashing chips. Here are the answers:
Read Intel’s biggest connection yet connected really it’s addressing Raptor Lake CPU woes
Photo by Tom Warren / The Verge
Intel has a large update connected its crashing 13th and 14th Gen desktop CPUs — including a hint that maybe, conscionable maybe, it mightiness beryllium capable to do thing astir chips that are already failing alternatively of requiring you to return them.
You tin publication its connection beneath successful full, but present are the parts I find interesting:
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Lenovo wins worst reply grant re: replacing your Intel CPU.
The number-one PC shaper has answered our question whether it’ll grant Intel’s two-year extended warranty connected damaged chips — but the reply doesn’t moreover see the connection “warranty.”
Lenovo has been made alert of the instability rumor affecting Intel’s 13th and 14th Generation Processors and is moving pinch Intel to understand the imaginable effect connected our products and really to champion resoluteness them. We will activity toward integrating into our early merchandise BIOS immoderate fixes provided by Intel erstwhile available. We urge customers impacted by immoderate CPU instability issues to interaction Lenovo work for support.
CyberPowerPC has decided to hop onto the Intel-warranty-respecting bandwagon.
We besides sewage a vague caller connection from Dell/Alienware that suggests it might extend its ain parts warranty, but doesn’t committedness to do so.
Should we do a large screaming header astir Intel BIOS updates?
Please thief america get the connection retired to each Raptor Lake desktop users, particularly i9 users, successful large screaming headlines that they request to update their PC to the latest BIOS now to stop/prevent the CPU deterioration and hopefully debar the request for an RMA. Don’t hold for the August microcode – that’s the past 5% (we hope) of the solution, but 95% of the hole is disposable now. Think of the caller BIOS’ arsenic the vaccine against this issue, but it will do nary bully unless group get shots successful arms.
Intel spox Thomas Hannaford wouldn’t spell arsenic acold arsenic “95% of the fix,” but he says “Kelt’s PSA is simply a bully one”. Besides, the August microcode is rolling retired now:
Intel’s BIOS updates for crashing CPUs are now rolling out
Photo by Tom Warren / The Verge
Asus and MSI person some released beta BIOS updates coming to reside Intel’s crashing 13th and 14th Gen Raptor Lake desktop processors. While the BIOS updates won’t hole CPUs that are already damaged, they see Intel’s caller microcode update that should thief further reside the instability issues.
If it useful well, this could beryllium a very large woody for Intel, which mislaid immoderate of its estimation aft its flagship chips were recovered to crash earlier this twelvemonth and, aft a long investigation, discovered location would beryllium no existent fix, requiring customers to switch immoderate damaged chips. Intel besides isn’t having a awesome year, period, precocious announcing layoffs of astatine slightest 15,000 workers and stopping “non-essential work.”
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Asus releases BIOS updates to reside Intel CPU stableness issues.
Asus is the first OEM to merchandise BIOS updates for its scope of Z790 motherboards. The latest beta BIOS includes Intel’s caller microcode hole to reside stability and crashing issues pinch its 13th and 14th Gen processors. This won’t hole chips that are already damaged, though. You’ll request to switch your CPU, pinch Intel aliases a PC maker, if it has degraded.
Will PC makers switch your crashing Intel chip? We asked 15 of them
There is nary fix for Intel’s crashing 13th and 14th Gen Raptor Lake desktop processors. If your spot isn’t yet damaged, please use motherboard BIOS updates early and often to forestall issues. If it’s already damaged, your only action is to speech it.
But what if you didn’t bargain a chip — but, rather, an full PC? Will PC makers person your back? Will they walk on the extra 2 years of warranty that Intel conscionable theoretically granted them, aliases will they possibly effort to prevention money astatine your expense?
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Intel’s crashing CPU warranty extends to OEM models.
Intel added 2 years of additional warranty coverage for its 13th and 14th Gen Core processors past week, and now it’s clarifying this will besides use to processors sold without a container to OEMs aliases strategy integrators. If you’re having crashing issues you tin interaction Intel if you purchased a boxed CPU, aliases your OEM aliases strategy builder otherwise. Intel has also supplied a database of processors that will get the warranty extension, recovered below.
Intel’s crashing 13th and 14th Gen CPUs get 2 further years of warranty coverage
Illustration by Alex Castro / The Verge
Although there’s no hole for Intel’s crashing 13th and 14th Gen Intel Core processors, the institution is trying to make things somewhat amended for customers who are stuck pinch perchance damaged chips by extending their warranty for 2 further years.
“Intel is committed to making judge each customers who person aliases are presently experiencing instability symptoms connected their 13th and / aliases 14th Gen desktop processors are supported successful the speech process,” sounds a connection from Intel’s Thomas Hannaford to The Verge. “We guidelines down our products, and successful the coming days we will beryllium sharing much specifications connected two-year extended warranty support for our boxed Intel Core 13th and 14th Gen desktop processors.”
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There is nary hole for Intel’s crashing 13th and 14th Gen CPUs — immoderate harm is permanent
On Monday, it initially seemed for illustration the beginning of the extremity for Intel’s desktop CPU instability woes — the institution confirmed a spot is coming successful mid-August that should reside the “root cause” of vulnerability to elevated voltage. But if your 13th aliases 14th Gen Intel Core processor is already crashing, that spot apparently won’t hole it.
Citing unnamed sources, Tom’s Hardware reports that immoderate degradation of the processor is irreversible, and an Intel spokesperson did not contradict that erstwhile we asked. Intel is “confident” the spot will support it from happening successful the first place. (As different preventative measure, you should update your motherboard BIOS ASAP.) But if your defective CPU has been damaged, your champion action is to switch it alternatively of tweaking BIOS settings to effort and alleviate the problems.
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Intel says it has recovered the rumor causing 13th and 14th Gen CPUs to crash
Illustration by Alex Castro / The Verge
Intel says it has recovered the root of the wide instability issues affecting its Core 13th and 14th Gen processors. In an update connected Monday, Intel confirmed that CPUs are experiencing “elevated operating voltage” and that a spot is connected the way.
“We person wished that elevated operating voltage is causing instability issues successful immoderate 13th/14th Gen desktop processors,” Intel worker Thomas Hannaford writes connected the company’s forum. “Our study of returned processors confirms that the elevated operating voltage is stemming from a microcode algorithm resulting successful incorrect voltage requests to the processor.”
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Complaints astir crashing 13th, 14th Gen Intel CPUs now person information to backmost them up
Photo by Tom Warren / The Verge
Alderon Games, the shaper of dinosaur MMO Path of Titans, says it’s swapping retired its Intel 13th and 14th Gen-based servers for AMD and urges others hosting the game’s servers to do the same. The developer has had “significant” instability issues that nary of the fixes truthful acold person reversed, wrote Alderon laminitis Matthew Cassells successful a blog station past week.
Cassells wrote that Alderon has recorded “thousands of crashes” connected gamers’ CPUs utilizing its clang reporting devices and says the processors tin besides corrupt SSDs and memory. He added that successful his team’s experience, 100 percent of the affected CPUs “deteriorate complete time, yet failing.” On the contrary, Unreal Engine decompression instrumentality shaper RAD Game Tools, which Cassells cites successful the blog, says that “only a mini fraction” of the processors are affected.
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Intel says it still doesn’t person the existent hole for its crashing i9 desktop chips
For months, Intel’s highest-end desktop gaming processors person had a unusual inclination to occasionally make games crash — and contempt what you mightiness person seen earlier today, Intel says it doesn’t person a last hole for its 13th and 14th Gen Intel Core i9 “Raptor Lake” and “Raptor Lake S” chips conscionable yet.
“Contrary to caller media reports, Intel has not confirmed guidelines origin and is continuing, pinch its partners, to analyse personification reports regarding instability issues connected unlocked Intel Core 13th and 14th procreation (K/KF/KS) desktop processors,” sounds a connection via Intel spokesperson Thomas Hannaford.
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Intel and motherboard makers disagree connected really to stabilize your crashing i9 CPU
Photo by Tom Warren / The Verge
Intel investigating games crashing connected 13th and 14th Gen Core i9 processors
Photo by Tom Warren / The Verge
Owners of Intel’s latest 13th and 14th Gen Core i9 desktop processors person been noticing an summation successful crippled crashes successful caller months. It’s happening successful games for illustration The Finals, Fortnite, and Tekken 8, and has moreover led Epic Games to rumor a support announcement to promote Intel Core i9 13900K and 14900K owners to set BIOS settings.
Now, Intel says it’s investigating the reports. “Intel is alert of problems that hap erstwhile executing definite tasks connected 13th and 14th procreation halfway processors for desktop PCs, and is analyzing them pinch awesome affiliates,” says an Intel spokesperson successful a connection to ZDNet Korea.
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