Intel’s crashing 13th and 14th Gen CPUs get two additional years of warranty coverage

Aug 02, 2024 06:34 AM - 4 months ago 88853

Although there’s no hole for Intel’s crashing 13th and 14th Gen Intel Core processors, nan institution is trying to make things somewhat amended for customers who are stuck pinch perchance damaged chips by extending their warranty for 2 further years.

“Intel is committed to making judge each customers who person aliases are presently experiencing instability symptoms connected their 13th and / aliases 14th Gen desktop processors are supported successful nan speech process,” sounds a connection from Intel’s Thomas Hannaford to The Verge. “We guidelines down our products, and successful nan coming days we will beryllium sharing much specifications connected two-year extended warranty support for our boxed Intel Core 13th and 14th Gen desktop processors.”

Intel’s boxed CPUs already person a three-year constricted warranty, truthful this alteration should mean that astir affected CPUs will now person a 5-year warranty. Last week, nan institution wouldn’t remark to The Verge astir whether it would widen nan warranty connected nan chips.

Intel has said that a superior origin of nan instability issues for nan desktop CPUs was owed to an “elevated operating voltage” and that it was moving connected a spot for mid-August that addresses nan guidelines origin of that. But nan spot apparently won’t hole immoderate harm that’s already happened, meaning nan champion measurement to hole a damaged spot is to switch it.

Here Intel’s afloat statement:

Intel is committed to making judge each customers who person aliases are presently experiencing instability symptoms connected their 13th and/or 14th Gen desktop processors are supported successful nan speech process. We guidelines down our products, and successful nan coming days we will beryllium sharing much specifications connected two-year extended warranty support for our boxed Intel Core 13th and 14th Gen desktop processors.

In nan meantime, if you are presently aliases antecedently knowledgeable instability symptoms connected your Intel Core 13th/14th Gen desktop system:

For users who purchased systems from OEM/System Integrators – please scope retired to your strategy manufacturer’s support squad for further assistance.

For users who purchased a boxed CPU – please scope retired to Intel Customer Support for further assistance.

Intel is besides investigating options to easy place affected processors connected extremity personification systems and will supply further guidance arsenic soon arsenic possible.

At nan aforesaid time, we apologize for nan hold successful communications arsenic this has been a challenging rumor to unravel and definitively guidelines cause.