Intel exec says Arrow Lake launch ‘just didn’t go as planned’

Reviews of Intel’s caller Arrow Lake-based Core Ultra 9 200S-series processor person been lackluster, specifically erstwhile it comes to gaming performance, but Intel says that’s not the extremity of the story. Its caller chips should beryllium performing better, and the institution will person an ETA connected getting them location soon, according to Robert Hallock, Intel’s VP and GM of customer AI and method marketing, successful a new interview pinch HotHardware’s Dave Altavilla and Marco Chiappetta.

Intel was up-front successful saying these caller chips wouldn’t hit AMD’s chips for gaming. But reviewers’ findings person been unexpectedly poor. Despite immoderate ratio gains for illustration those noted successful Tom Warren’s Verge review of the Core Ultra 9 285K, the caller spot seems to lag down moreover Intel’s earlier Raptor Lake chips successful gaming. That’s to opportunity thing of its capacity versus AMD’s very bully Ryzen 9800X3D.

Intel’s Arrow Lake chips’ “bones are solid,” Hallock said during the interview. Still, the institution has identified factors “that tin harvester to nutrient immoderate beautiful chaotic unintended effects.” Hallock was besides clear that the caller Arrow Lake capacity issues are strictly Intel’s responsibility, and not the responsibility of Microsoft aliases anyone else.

As for erstwhile Intel will supply an ETA connected fixes, Hallock said Intel hopes to springiness a “comprehensive update” connected what the chip’s issues are and what’s causing them by the extremity of November aliases early December. The bully news is that the hole will beryllium easy, according to Hallock, who called it a “flash the BIOS and update Windows kinda situation.”