We each cognize the joyousness of acquiring a caller laptop and the excitement of exploring its features and functionalities. However, the immense mostly of laptops are only sold pinch a circumstantial proprietary operating system: Microsoft Windows. The vendors do not region the Windows license, and you must salary the full price, moreover if you do not want to usage this system.
This is unfair and we want to alteration it! Consumers should beryllium capable to bargain laptops without immoderate circumstantial operating system, and should not person to salary the licence value if they don't want to.
Request your refund now!
You should not person to salary for package you don't want. Devices for illustration laptops and smartphones are wide intent computers so, they should beryllium neutral successful narration to the package they run. Manufacturers and vendors should not person the correct to enforce circumstantial operating systems connected you. When you petition a refund, the process should beryllium easy, speedy and straightforward. Here’s what we demand:
- Do not restrict users to circumstantial software. Device manufacturers and vendors should not enforce an operating strategy aliases package connected consumers, and should not unit them to salary for package that they don't want. Laptops and smartphones are wide intent computers, truthful consumers should beryllium capable to tally the package they want connected their devices.
- Transparent pricing. Consumers should person the correct to diminution pre-installed software, including the operating system, but still beryllium capable to bargain the laptop without it.
- Hassle-free refunds. Manufacturers and vendors should intelligibly people the steps for requesting and obtaining a refund connected their websites. The process should beryllium simple, easy and accessible to immoderate consumer. No 1 should spell done unnecessary aliases analyzable procedures i.e. sending the full machine to a work centre conscionable to region unwanted software.
Take action!
Start up the PC and return pictures
Take pictures of the surface of the clauses of the statement wherever the reimbursement is indicated aliases make a video by scrolling done the full statement (maybe useful later). If possible, do not format/erase yet your machine storage.
Contact the manufacturer's customer service
Contact the shaper by telephone or, amended still, chat/email, and support the applicable correspondence. For the telephone, statement the date, clip and pinch whom you spoke. For chat, copy/paste what was written.
If they respond negatively...
Problem Not Solved: fill-in the Refund Form and nonstop it to the manufacturer.
Here you tin find useful worldly to refund the costs of the Windows operating system.
Manufacturers
Not each manufacturers and vendors are equal. Some respond otherwise and dainty consumers better. We person a batch of acquisition successful requesting refunds, and support way of those who respect your correct to choose—and those who don't. Below we supply reports connected manufacturers concerning their licenses and refund policies to thief you successful getting your money back.
HP
- HP does not person a reimbursement process for Windows.
- Several interaction attempts were made by different customers, and were ever ignored by HP.
Asus
- Asus has a reimbursement process for Windows.
- No request to vessel the PC to Asus.
- Asus's reimbursement process is not published connected their website.
- Asus gives a reimbursement betwixt 9 and 65 euros, depending connected the Windows version.
- Send an email to [email protected] indicating the PC serial number and your slope details, wrong 30 days of acquisition and without accepting the EULA erstwhile you first move connected the machine.
Dell
- Dell does not person a reimbursement process for Windows.
- Dell's position and conditions, successful Article 7.3, explicitly states that successful the arena of non-approval of the operating strategy licence, the machine must beryllium returned.
Reports
Reports received. Get inspired. Explore accusation from different users for illustration you who sewage their licence interest back!
IT for s.r.l.
Acer
Following repeated unsuccessful telephone contacts, the ITfor institution successful Turin took Acer Italia to the Justice of the Peace contesting the mode successful which the licence was reimbursed. After respective hearings and adjournments, Acer Italia granted costs of 50 euros + 100 euros for ineligible fees incurred.
Writ of Lawsuit,
Minutes of Conciliation,
Complete documentation
Luca Bonissi
Mediacom
After purchasing a Mediacom PC, Luca went straight to Datamatic S.p.A. (the genitor institution of the Mediacom brand) to petition a refund of the Windows license. Only aft the ineligible summons was served, and conscionable earlier the ineligible hearing, Luca received an connection for a backstage transaction and awarded a refund of 44 euros.
Complete documentation
Luca Bonissi
Microsoft
Luca, aft immoderate perseverance, reached the Microsoft Technical Support of Microsoft S.r.l. (representing Microsoft successful Italy), which really provides a process for refunding the Windows licence connected products sold by the institution (in this case, a Microsoft Surface). After respective emails and communications, Luca received a refund of 43 euros.
Complete documentation
Luca Bonissi
Lenovo
Following a lengthy ineligible dispute, the judgement successful the 2nd lawsuit awarded a refund of 42 euros for the Windows license, 1,000 for ineligible fees, and ordered Lenovo Italy S.r.l to reimburse 20,000 euros successful damages for aggravated litigation liability.
Complete documentation
Luca Bonissi
HP
The reimbursement petition was denied respective times, but the Justice of the Peace successful Monza awarded a 61 euro reimbursement for pre-installed licenses (of some Windows 10 Home and Office 365 Personal).
Complete documentation
Francesca Tregnaghi
Dell
After a mates of Italian ineligible emails (PEC emails), the 51 euro refund for the Windows 10 Home Edition licence was granted.
Complete documentation
Vincenzo Castiglia
Lenovo
After a agelong bid of emails and telephone calls, the 42 euro refund for the Windows 10 Home Edition licence was granted. For the payment, Vincenzo chose to springiness Italian Linux Society's slope details.
Complete documentation
Silvia
Lenovo
After a peculiarly prolonged email exchange, a refund of 47 euros for the Windows 10 Home Edition licence was granted.
Complete documentation
Luca Bonissi
Lenovo
Oggetto del contendere è stato - travel successful diversi altri casi - la presunta necessità di restituire il PC. Alla good è stato riconosciuto un rimborso di 75 euro per la licenza Windows 11 Home.
Complete documentation
Luca Bonissi
Acer
Although Acer has a process for refunding the Windows license, it involves sending the PC, agelong waiting times and derisory compensation, truthful the process is inconvenient and impractical. The lengthy speech of ineligible Italian emails (PEC emails) betwixt Luca and Acer, culminating successful the proposal of a tribunal case, ended successful a 129 euro refund.
Complete documentation
Giuseppe Salustri
MSI
After galore difficulties raised by MSI, including shipping the machine to the work halfway successful Poland, agelong waiting times, and reminders, Giuseppe yet sewage a refund of 40 euros (net of shipping costs, absurdly charged to the customer).
It is recommended not to constitute to the email reside for support, but to registry connected the MSI tract and unfastened a summons specifying the serial number, first name, past name, mailing address, and telephone number correct away.
Get a licence free device
Want to bargain a licence-free PC directly? Search for your nearest Linux-friendly shop connected LinuxSi! (Italian-only).
My instrumentality is simply a smartphone. Check really you tin instal a different operating strategy connected your smartphone FSFE'sYour Android site.
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