Delta Is Now Under Investigation as the Airline Continues to Cancel Flights After Mass Outage: 'Lost a Customer for Life'

Most systems are backmost to normal for nan galore industries and businesses affected by Friday's CrowdStrike update that caused a wide outage of Microsoft Windows-run devices.

Except for Delta Airlines, wherever nan drama appears acold from over.

Related: CrowdStrike CEO Responds to Its Update Largest IT Outage successful History

On Tuesday, U.S. Transportation Secretary Pete Buttigieg announced that nan DOT has opened an investigation into Delta and nan chaos aft nan outage to "ensure nan hose is pursuing nan rule and taking attraction of its passengers during continued wide disruptions."

While you should first effort to resoluteness issues straight pinch nan airline, we want to perceive from passengers who judge that Delta has not complied pinch USDOT-enforced rider protection requirements during nan caller recreation disruptions. We will travel up. https://t.co/Noj5A5hE8w

Between Friday and Monday, complete 1,000 flights were canceled by nan airline, leaving galore stranded and moreover much without their luggage.

As of Tuesday morning, Delta had already canceled another 451 flights (12% of its full formation schedule for nan day), and it continues to spell up. The number of delayed flights was 656 arsenic of property time.

On Sunday, Delta CEO Ed Bastian penned an email to customers, blaming nan outage for affecting unit search software, contempt different airlines getting backmost up and running.

"One of our unit tracking-related devices was affected and incapable to efficaciously process nan unprecedented number of changes triggered by nan strategy shutdown," Bastian wrote. "Our teams person been moving astir nan timepiece to retrieve and reconstruct afloat functionality."

The New York Times is reporting that Delta is banning unaccompanied minors from flying during nan continued chaos to "protect" minors from perchance being separated from their families and caregivers during delays aliases cancelations.

Hundreds took to societal media complete nan play and early this week to kick astir nan wide outages and cancelations.

Buttigieg said that he said to Bastian to guarantee customers are compensated and rebooked.

"I person made clear to Delta that we expect nan hose to supply punctual refunds to consumers who take not to beryllium rebooked, and free rebooking and timely reimbursements for nutrient and overnight edifice stays to consumers affected by nan delays and cancellations, arsenic good arsenic capable customer work assistance to each of their passengers," Buttigieg said, per ABC News. "No 1 should beryllium stranded astatine an airdrome overnight aliases stuck connected clasp for hours waiting to talk to a customer work agent."

Bastian told customers successful an email that those affected would person vouchers for meals, hotels, travel, and DeltaSkymiles.

Related: Delta Estimates $100 Million Loss Due to Olympics

Earlier this month, the hose reported its Q2 2024 earnings, estimating a $100 cardinal gross nonaccomplishment this summertime owed to debased recreation measurement to France during nan 2024 Summer Olympic Games.

Delta did not instantly return Entrepreneur's petition for comment.