Costco's Return Policy Was Put to the Test When a Couple Brought in a 5-Year-Old Mattress: 'I Was So Nervous'

A female returned a $499.99 queen mattress to Costco 5 years aft buying it, without a receipt — and Costco accepted nan mattress nether its generous return policy.

In a TikTok liked almost 20,000 times, @purrfectreads showed really she and her partner wheeled their five-year-old mattress to Costco's return halfway and received $414.95 backmost successful a Costco gift card. Even though they didn't person a receipt, Costco looked up nan acquisition connected their relationship and recovered it successful their relationship history.

Related: A Woman Is Going Viral for Returning Her Couch to Costco 2 Years After Buying It: 'We Just Don't Like nan Color Anymore.'

The mates said that nan mattress was uncomfortable and sunk excessively overmuch arsenic their reasons for bringing it back.

"I was truthful nervous," @purrfectreads wrote.

@purrfectreads Desperate times comes for hopeless measures ? we decided to effort nan mentation connected tin you return worldly thats been much than mates years astatine costco and without a receipt and good it activity ? #costcotiktok #costcoreturn#costco #kingbed #noshame #savingmoney ♬ HOOLIGANG - Joey Valence & Brae

The mates utilized nan refund to bargain a caller king mattress. They ended up paying $300 for a king furniture connected apical of nan gift cards.

This TikToker isn't nan first to return a merchandise to Costco years aft buying it, and besides not nan first to spell viral.

In January, Costco personnel Jackie Nguyen shared pinch complete 2 cardinal viewers that she returned a sofa she had owned for 2 and a half years to Costco — without a receipt. She sewage a afloat refund for nan couch.

Related: Costco Increases Membership Fees Days After Announcing Hourly Employees Are Getting a Raise

Costco's return argumentation states that nan institution "will refund your acquisition price" pinch a fewer exceptions connected products for illustration electronics, diamonds, golden bars, and gift cards.

That's not to opportunity that Costco doesn't person consequences for years-old returns. Members who maltreatment nan return argumentation could spot their rank revoked.

Costco did not instantly respond to Entrepreneur's petition for comment.