CollectWise (YC F24) Is Hiring

About Us

CollectWise is simply a accelerated increasing and good funded Y Combinator-backed startup. We’re utilizing generative AI to automate indebtedness collection, a $35B marketplace successful the US alone. Our AI agents are already outperforming quality collectors by 2X, and we’re doing truthful astatine a fraction of the cost.

With a squad of five, we scaled to a $2 cardinal annualized tally complaint successful conscionable a fewer months, and we are now hiring an AI Agent Engineer to thief america scope $10 cardinal wrong the adjacent year.

About the role

CollectWise is hiring an AI Agent Engineer to build the infrastructure, prompting systems, and halfway architecture down our sound AI agents. You will activity astatine the intersection of AI infrastructure, punctual engineering, conversational design, and merchandise improvement to build sound agents that powerfulness millions of user interactions.

This is simply a highly method domiciled for personification who is arsenic comfortable building production-grade systems, penning and refining prompts and speech flows, and designing rigorous testing frameworks to maximize real-world performance. You should beryllium analytical, business-minded, and motivated by measurable outcomes.

What you’ll do

• Build our sound AI infrastructure successful LiveKit
• Design and ain the architecture of our real-time sound supplier systems, including orchestration, authorities management, latency optimization, prompting and reliability.
• Own the end-to-end prompting strategy for CollectWise sound agents, including speech flows, tone, compliance-safe phrasing, guardrails, and edge-case handling.
• Build and support testing and information frameworks for sound supplier performance, including A/B testing, regression testing, speech QA, benchmarking, and KPI reporting.
• Write, expand, and amended our halfway AI prompting to screen much real-world scenarios.
• Continuously iterate based connected capacity data, telephone outcomes, and customer feedback to amended containment, conversion, liquidation rates, and customer satisfaction.
• Optimize ASR, STT, TTS, turn-taking, interruption handling, and authorities transitions to amended sound value and supplier performance.
• Build scalable systems and tooling to support millions of sound interactions.
• Migrate customer implementations from bequest sound AI infrastructure to the latest systems you build, while preserving client-specific customizations and workflows.
• Develop punctual and supplier tooling, including versioning, rollout strategies, monitoring, information checks, and debugging workflows.
• Work intimately pinch product, operations, and activity to construe business goals into high-performing sound supplier behavior.

What we’re looking for

• 2+ years of acquisition successful sound AI, conversational AI, punctual engineering, reside systems, aliases related agentic workflows.
• 3+ years of acquisition successful platform, infrastructure, aliases backend engineering.
• Strong acquisition pinch Node.js, AWS, and SQL.
• Experience building and shipping accumulation systems successful a startup aliases likewise fast-paced environment.
• Experience pinch sound orchestration platforms aliases supplier frameworks specified arsenic LiveKit.
• Strong punctual penning instincts and the expertise to creation clear, effective, and resilient conversational flows.
• Strong analytical skills and comfortableness tying method activity straight to business outcomes and ROI.
• Excellent connection skills, precocious ownership, and a beardown activity ethic.

Nice to have

• Experience pinch SIP trunking, telephony infrastructure, and accumulation sound systems.
• Experience moving pinch real-time audio pipelines, telephone routing, and bearer aliases telephony integrations.
• Familiarity pinch reside infrastructure successful accumulation environments.

Compensation

• Salary: $200,000 to $300,000, depending connected acquisition and qualifications
• Equity: 0.25% to 1%