Airbnb helped lick 1 of the much annoying aspects of staying successful a rental home, and it looks for illustration it could beryllium paying off.
CEO Brian Chesky said connected the company's third-quarter net telephone Thursday that 1 of the astir celebrated caller features offered arsenic portion of the app's push into experiences and services was 1 that he did not expect: luggage storage.
"What a sleeper hit," Chesky said erstwhile an expert asked which of the newer services were astir popular.
Chesky said he was giving a keynote reside wherever he was talking up a bunch of AI features, and that the mention of luggage retention sewage the biggest cheer. He besides said it sewage a immense guidance erstwhile he posted astir the caller offering connected Instagram, adding, "I yet felt cool connected the internet."
Airbnb announced successful May that it was partnering pinch Bounce, a world luggage retention platform, to thief guests find places to shop their bags earlier check-in aliases aft checkout. After booking a trip, Airbnb guests tin spot luggage drop-off locations adjacent their enactment and person a discounted complaint successful immoderate cities.
The added work addresses an advantage that hotels, which commonly shop guests' luggage earlier aliases aft their stay, often person complete rental homes.
"That's not the sexiest service," Chesky said of luggage storage, adding, "but I will opportunity that what we've learned is that each work successful and of itself has value."
The astir celebrated caller work "by far" has been car rentals, Chesky said, adding that the mean car rental connected the level lasts longer than the mean Airbnb stay.
He said some rental cars and luggage retention person been gross drivers compared to immoderate different services.
"But what each these services person successful communal is they make you much apt to want to book a location connected Airbnb aliases a edifice connected Airbnb," he said. "And truthful we person a pipeline of dozens of much services."
Airbnb posted an net hit connected Thursday, pinch the banal jumping astir 10% successful after-hours trading.
Airbnb did not respond to a petition for remark from Business Insider.
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Kelsey is simply a elder newsman for Business Insider, wherever she covers business and tech news arsenic good arsenic stories astir travel, luxury, and consulting.Her characteristic communicative "Disaster astatine 18,200 feet" received awards from the New York Press Club and the North American Travel Journalists Association, arsenic good arsenic honorable mention from the Society of American Travel Writers. It was besides included connected Longreads' and Pocket's champion of 2022 lists. She has besides received an American Journalism Online Award for her sum connected missing and murdered Indigenous group successful Wyoming.She's appeared connected CBS, NPR, NBC, and different outlets to talk her work. She antecedently worked connected the world news table astatine the BBC successful London and received a master's successful publicity from Northwestern University.She tin beryllium reached by email astatine [email protected] aliases via the encrypted-messaging app Signal @kelseyv.21.Popular storiesDisaster connected Denali: Inside a 1,000-foot autumn connected America's highest peakThrifting is much celebrated than ever. It's besides ne'er been worse.Rolex wouldn't work the vintage watch my mom inherited. Watchmakers opportunity it happens each the time.A tiny, invasive bug and the ambiance situation are changing really guitars are made, and shifting the people of euphony historyThe tourism free-for-all is overGovernment-run boarding schools were founded to 'civilize' Native Americans. Hundreds of dormant children stay buried successful the schoolyard graves.Meet the Texas curate who helps alert dozens of women to New Mexico each period to get abortionsPeople are flocking to Colorado for the awesome outdoors, but the aerial contamination is truthful bad, it's forcing galore to enactment insideInside Kabul: An assistance worker reveals the devastating chaos that erupted during the US exit from Afghanistan
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