AT&T users were plagued by wide outages for nan 2nd clip this twelvemonth connected Tuesday arsenic a glitch near hundreds successful nan U.S. without work for up to 7 hours.
According to Down Detector, outages peaked conscionable aft 5:20 p.m. ET connected Tuesday pinch complete 3,280 customers noting they were experiencing issues pinch nan service. By 11:20 a.m. ET connected Wednesday, that number had dropped to astir 180.
AT&T confirmed nan outage conscionable earlier 8 p.m. ET connected Tuesday noting that it had been resolved for astir customers.
Related: 'I Want a Free Month': Thousands of Customers Furious astatine AT&T After Widespread Outages
"The interoperability rumor betwixt carriers has been resolved. We collaborated pinch nan different bearer to find a solution and admit our customers' patience during this period," AT&T said successful a statement, per CNN.
In a connection connected X early past night, nan FCC noted that it was "aware of reports that consumers successful aggregate states are incapable to make wireless calls" and that nan statement is "currently investigating" nan guidelines of nan problem.
Customers reported a slew of issues, particularly nan inability to make calls crossed carriers and entree nan internet. Most 911 calls were capable to spell through, but successful respective areas successful nan country, including Camden County, Georgia, and Scranton, Pennsylvania, users could not entree 911 pinch AT&T.
"I've spent 8 hours incapable to text, telephone aliases entree nan internet," 1 disgruntled customer wrote. "Restarted my compartment connected my measurement location from activity and miraculously sewage a 5G awesome wherever I had a circle and slash each day. No thought what happened."
As a result, galore Verizon Customers besides reported outages, reasoning nan problem was connected their end, arsenic they couldn't pass pinch AT&T users.
"Can not telephone Verizon Wireless phones," different added. "Call drops almost instantly and they are not capable to telephone maine connected an AT&T phone."
AT&T users besides took to X to aerial their grievances.
AT&T truthful your work is down nationwide again? that's doubly this twelvemonth already. You're expecting maine to salary this bill?? pic.twitter.com/CAMHlDMEor
— Brandon B (@BrandonBwins) June 4, 2024AT&T is down AGAIN? ? they complaint excessively overmuch for this
— SV (@_lovestace) June 4, 2024This outage follows February's awesome incident, erstwhile tens of thousands of customers were near without wireless work for hours, prompting AT&T CEO John Stanley to rumor refunds to businesses astir affected by nan glitch.
Related: AT&T CEO Reveals Cause of Mass Outages and How Much Money Affected Customers Will Get
"No matter nan timing, 1 point is clear – we fto down galore of our customers, including galore of you and your families. For that, we apologize," Stankey wrote successful an internal memo to employees, astatine nan time. "Moments for illustration these are a trial of resilience. This is not our first web outage, and it won't beryllium our past – unfortunately, it's nan reality of our business. What matters astir is really we react, adapt, and amended to present nan work our customers request and expect."
AT&T was up complete 18% twelvemonth complete twelvemonth arsenic of Wednesday morning.